Shipping policy

All products from The Almada Group are made, packed and shipped from Greenville, North Carolina.

Most products are made to order. Processing time depends on the product, quantity, customization details and current order volume.

Estimated processing time:
Most standard orders are processed within 3 to 5 business days.

Custom or bulk orders:
Custom and bulk orders may require additional time. If you need an order by a specific date, please contact us before placing your order so we can confirm whether the timeline is realistic.

Shipping time:
Shipping time begins after your order has been made and dropped off with the carrier. Delivery times may vary based on the shipping method selected at checkout and the carrier’s schedule.

Incorrect shipping information:
Please review your shipping address carefully before placing your order. The Almada Group is not responsible for delays or lost packages caused by an incorrect or incomplete shipping address entered at checkout.

Lost or delayed packages:
Once an order has been handed to the shipping carrier, delivery timing is controlled by the carrier. If your tracking shows a delay, we recommend contacting the carrier first. If your package appears lost, please contact us and we will help review the situation.

Local orders:
Local pickup or delivery may be available for certain orders in the Greenville, North Carolina area. Contact us before placing your order if you would like to ask about a local option.